Ordering & Payments
Is it safe to order by internet on your site?
I’m having trouble applying a coupon / voucher code
All voucher / coupon codes must be applied at the checkout using the ‘Add Voucher’ link and then clicking ‘Apply Voucher / Coupon’. When applying a voucher code you need to ensure all the fields for name, delivery address, email address (try and avoid using special characters such as & or + signs in the email address) and passwords are completed and inputted correctly. An error will occur if the system is unable to check and verify the delivery address or email address successfully. Some codes will come with restrictions such as only valid for first time users, so always please check the Terms & Conditions of any promotion codes before attempting to use on the system.
How do I pay for my order?
You have two options, so which one you use is entirely up to you. You can choose to pay by Prepay / Credit / Debit Card (VISA, MasterCard, 3V or VISA Electron) or vis PayPal
Do you charge a service fee?
No. We only charge a fair nominal standard delivery/postal charge
Can I use Bitcoin to pay for my order?
At present, Bitcoin is currently suspended as a payment method.
I want to cancel my order – what do I do?
If you contact us immediately after you placed the order, it might just be possible we will just about have time to cancel it before it is shipped out. However if the order has been shipped/posted already, sadly be too late to cancel the order. Please note, we do not offer refunds, we offer a credit note or exchanges only.
I want to change my order – what do I do?
For the fastest solution, we would suggest you contact us directly. Once you have made your order you will receive an email that will include our contact details. Please feel free to contact us and we will be happy to discuss an amicable solution
I paid for my order online, but my package never arrived.
If a mistake does happen, and you do not receive your order as expected, then we advise you us to contact us immediately by email, and we will follow up on it accordingly. If you wish to escalate your issue beyond our support, you can do so. As of 15th February 2016, the European Union offers a platform for online dispute resolution (Art. 14 section 1 ODR-Regulation (EU 524/2013): For more information, please visit here: https://ec.europa.eu/consumers/odr/main/?event=main.home.show
I’m not satisified with my order, can I get a refund?
Unfortunately we do not offer Refunds.
I forgot my password, how can I retrieve / reset it?
To reset your password go to ‘Sign In’. Just below the login section will be a ‘Reset your password’ link. Click that, enter your email and then follow the instructions sent via email.
Couldn’t find the answer you need?
Please contact us – we are here to help! Visit our contact page to find the easiest way for you to get in touch with us.